Kabari99-Right now Microsoft has started selling controller parts on its online store. Owners of both the Xbox Elite Series 2 Wireless Controller and the standard Xbox Wireless Controller can head to the Microsoft store right now to buy replacement boards, sticks, buttons, covers, and more.
Now, if shoulder buttons are broken or your sticks are drifting,
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it means you don’t have to rely on third-party sources for parts and directions to attempt a repair that could be much cheaper than replacing controllers that can cost $59.99 or $179.99 brand-new.
The Elite series 2 controller repair kits range in price from $23.99 for button sets to $59.99 for a replacement PCBA and motor assembly.
As you’d expect, prices are lower for the standard controller, starting at $19.99 for just the controller’s top case and going up to $34.99 for the PCBA and vibration motor.
Replacement top cases are available in black and white variants, as are the buttons sorry, fluorescent color fans.
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iFixit also lists parts for the controllers,
and it’s worth noting those come with a “lifetime” guarantee, while Microsoft says its parts have a warranty period of one year.
Brad Rossetti, Xbox insider program lead for Microsoft, tweeted about the new program this afternoon,
which appears to have been live for about a week. Along with downloadable instructions,
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an official instructional video on YouTube can show gamers how to repair their controllers.
This helps the controllers in comparison to Sony’s recently introduced DualSense Edge.
The $200 gamepad competes with the Elite series based on “pro” gamer features and also came out of the box with stick modules that can be easily replaced by removing a cover and lifting a latch.
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Sony doesn’t sell replacements for the other parts Microsoft’s store is now listing.
It also follows Microsoft’s agreement with shareholder advocacy group As You Sow nearly two years ago to look into enabling customers’ right to repair their equipment. In June,
the company also began selling replacement parts for Microsoft Surface devices. The move is similar to Apple’s decision to start selling repair kits last year
At $35, the drift-fixing “Replacement PCBA and Motor Assembly” (i.e., controller sub-board, or “daughterboard”)
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for the standard Wireless Controller is certainly cheaper than buying a whole new controller,
but it’s also a job requiring some wire-running patience. Repair store iFixit sells most of the same parts, including some individual components,
like joystick modules, for those with a solder iron and the will to use it. iFixit’s stock is less certain
(they’re currently out of controller sub-boards), but they offer a lifetime guarantee on many parts.
Microsoft’s offering of official parts follows its agreement to expand parts and repair options after a 2021 agreement with activist shareholders.
Since then, the company has posted its own teardown and repair videos for Surface Laptops and started selling parts for Surface devices.
The company’s pivot to offer more at-home service options also comes a few years after it closed its retail stores.