Uber develop AI chatbot to improve user experience

Kabari99-Uber CEO Dara Khosrowshahi has announced that the company is working on its own AI chatbot.

As generative AI continues to pick up momentum, more and more companies are finding ways to incorporate the technology

within their own platforms to optimize their services and to leverage that popularity for themselves. Now, Uber joins the crowd.

Uber CEO Dara Khosrowshahi told Bloomberg this week that the company is working on its own AI chatbot, with no specific details disclosed.

“We’re working on it right now,” said Khosrowshahi in the interview.

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Uber isn’t new to the AI space,

devoting an entire page on their website to Uber AI, delineating its multiple teams and projects relating to AI development.

The chatbot is still in development, but Khosrowshahi says that it could be used to help users with a variety of tasks, such as booking rides,

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finding information about their trip, and resolving customer service issues.

Khosrowshahi shed light on Uber’s foray into AI, signaling a strategic move to harness its potential.

While specifics remain under wraps, the CEO emphasized that the project is already in progress.

Uber’s proactive engagement with AI is evident through its dedicated webpage showcasing the intricacies of Uber AI,

underscoring the company’s commitment to this transformative technology.

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Khosrowshahi underscored Uber’s

Longstanding integration of AI and machine learning, especially in the algorithms driving ride-matching.

This recent development follows Uber’s Q2 earnings release,

where the company achieved its inaugural quarterly operating profit, though revenue fell short of projections.

Uber is not the only company that is developing an AI chatbot. Other companies that have announced plans to develop AI chatbots include Lyft, Airbnb, and Amazon.

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In the Bloomberg interview,

Khosrowshahi reiterated that idea, sharing how Uber has leveraged AI and machine learning within its technology for years,

including the algorithms that make it possible to get matched with a ride.

This news followed the release of Uber’s Q2 earnings report, which saw the ride-sharing company’s first-ever quarterly

An AI chatbot could help Uber build on that profit momentum and improve user experience on the app. However,

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there is also a risk that Uber will implement AI to ride the bandwagon and bring no real value to users, as seen by Snapchat’s My AI.

The success of the implementation will depend on whether the chatbot can help users with an actual need and solve a problem they have on the app.

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